Shipping Policy
At H1, we are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains our order processing, shipping methods, delivery timelines, and other important shipping information.
By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
- Orders are processed after successful payment confirmation.
- Orders are typically processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional events, or high-demand periods, processing times may be slightly longer.
2. Shipping Locations
We currently ship to most cities and towns across India.
If your location is not serviceable by our courier partners, we will notify you and process a full refund if payment has already been made.
3. Delivery Timeline
Estimated delivery time depends on your location.
- Metro Cities: 2–4 Business Days
- Tier 2 & Tier 3 Cities: 3–6 Business Days
- Remote Areas: 5–8 Business Days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout before payment.
- We may offer Free Shipping on selected products or promotional orders.
- Additional shipping charges may apply for remote locations or oversized products.
5. Order Tracking
Once your order has been shipped, you will receive:
- Order Confirmation Email
- Shipment Tracking ID
- Courier Partner Details
- Tracking Link (where available)
You can also track your order through your account on our website.
6. Delivery Attempts
Our courier partners will usually make multiple delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept delivery
the shipment may be returned to us.
Additional shipping charges may apply for re-shipping.
7. Address Changes
If you need to change your shipping address after placing an order, please contact our customer support as soon as possible.
Address changes may only be possible before your order has been shipped.
8. Damaged or Tampered Packages
If your package appears:
- Damaged
- Opened
- Tampered
- Broken
please do not accept the delivery.
Take photos of the package and contact our customer support immediately so we can assist you with a replacement or resolution.
9. Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Transportation issues
- Courier delays
- Government restrictions
H1 is not responsible for delays caused by circumstances beyond our reasonable control, but we will do our best to keep you informed.
10. Incorrect or Missing Items
If you receive:
- Wrong product
- Missing item
- Missing accessories
- Incomplete order
please contact us within 48 hours of delivery with your order details and supporting photos. Our team will promptly investigate and resolve the issue.
11. International Shipping
Currently, H1 ships only within India.
We do not offer international shipping at this time.
12. Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
H1 – Mobiles • Gadgets • Accessories
Phone:
+91 8686112027
Email:
Hazrath8686@gmail.com
Business Hours:
- Monday – Saturday: 9:00 AM – 8:00 PM
- Sunday: 10:00 AM – 5:00 PM
