Return & Refund Policy

At H1, customer satisfaction is our priority. We strive to provide genuine, high-quality mobiles, gadgets, and accessories. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

You receive a damaged product.
You receive a defective product.
You receive the wrong item.
The product is missing accessories or parts.
The item received is significantly different from what was ordered.

To be eligible for a return:

The request must be made within 7 days of receiving the product.
The product must be unused and in its original condition.
All original packaging, manuals, accessories, warranty cards, and invoices must be included.
The product should not show signs of misuse, damage, or unauthorized repairs.

2. Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse or improper handling.
Items with physical damage caused after delivery.
Products returned without original packaging or accessories.
Software, digital products, or downloadable content.
Gift cards or promotional items.
Products marked as Non-Returnable on the product page.
Personal hygiene products (where applicable).

3. Return Process

To initiate a return:

Contact our customer support team.
Share your order number and the reason for the return.
Provide clear photos or videos of the product if it is damaged or defective.
Our team will review your request and provide further instructions.
If approved, the product will be picked up by our courier partner or you may be asked to ship it to our return address.

4. Refund Policy

Once your returned product is received and inspected:

You will receive a confirmation email or message.
If approved, your refund will be processed to the original payment method.
Refunds are generally processed within 5–7 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Replacement Policy

We offer product replacements in the following situations:

Wrong product delivered.
Manufacturing defect.
Product damaged during transit.
Missing accessories or components.

Replacement requests are subject to product availability. If a replacement is not available, a refund will be issued.

6. Cancellation Policy

Before Shipment

Orders can be cancelled before they are shipped. If payment has already been made, a full refund will be processed.

After Shipment

Orders cannot be cancelled once they have been shipped. You may request a return after receiving the product if it meets our return eligibility criteria.

7. Damaged or Incorrect Deliveries

If you receive a damaged, opened, tampered, or incorrect package:

Do not use the product.
Take clear photos of the package and product.
Contact our customer support within 48 hours of delivery.

Our team will investigate the issue and arrange a replacement or refund where applicable.

8. Return Shipping

If the return is due to our error (wrong, defective, or damaged product), return shipping charges will be borne by H1.
If the return is due to reasons not covered under this policy, return shipping costs may be the responsibility of the customer.

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit/debit card provider or bank, as processing times may vary.
If the issue persists, contact our customer support team for assistance.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

H1 – Mobiles • Gadgets • Accessories

Address:
123, Tech Street, Hyderabad, Telangana – 500001, India

Phone:
+91 8686112027

Email:
Hazrath8686@gmail.com

Business Hours:

Monday – Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 5:00 PM